Process Analysis & Optimisation
Boost your processes performance to their potential and minimize operating costs.
reveal new potential of your processes and meet expectations of your clients.
Process analysis
Our approach is based on mathematical and statistical analysis of data. If data are not available, we can create a data collection plan to ensure the gathering of reliable data, including the evaluation of the measurement system.
We can also design and develop comprehensive and correctly focused reporting for your processes.“
Process optimization
„We are ready to assist you in achieving your process-related goals, such as cost optimization, increasing efficiency, maximizing throughput and minimizing error rates without violating given constraints.
We are capable of precisely estimating the possible impact of such changes and the cost they will incur.
Our primary focus is on domains related to operations, branches, loans of any type (retail, corporate, secured, unsecured), sales and data management across the banking, telco and energy industries.“
New process design
Design your new process properly to meet the needs and expectations of both your internal and external customers. We are here to help you create tailored processes at a reduced operating cost. For instace, we can help you with:
- Identification of „pesonas“ (profiles of your typical clients)
- Clients Journey Construction
- Process Flow Design
- Process Steps Description (maintainable)
- Proces Design Tests (Design of Experiment)
- Development of Data Collection Plans & Design of process reporting (focused on key process metrics) for future continous evaluation of your process that enable you to improve your processes over time.
- Implementation and Operating Costs Calculation
- Process analysis
